Terms and Conditions

INFORMATION PRIOR TO THE CONTRACTUAL PROCESS

This website www.dukier.com is owned by WE ARE DUKIER SL with CIF B87783502 and fiscal address at C/ DE LAS HUERTAS, 12 , 28012 , MADRID.

The General Contracting Conditions regulate the distance selling relationship between WE ARE DUKIER SL and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Contracting Conditions, Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, Organic Law 15/1999, of December 13, on the Protection of Personal Data , Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.

WE ARE DUKIER SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any legally admissible form and will be mandatory during the time they are published on the web and until they are validly modified by subsequent ones. However, WE ARE DUKIER SL reserves the right to apply, in certain cases, Particular Conditions of Contract in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.

The purpose of the website is to offer and advertise the sale of all kinds of fashion.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare that you are of legal age and have the legal capacity to act necessary to access the websites of WE ARE DUKIER SL and contract through them.

To purchase our products, you can go to the corresponding section of our online store.

At the end of the purchase process, the customer will receive a confirmation of the same by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive confirmation within 24 hours from the completion of the order, contact WE ARE DUKIER SL at the customer service phone number or by email at info@dukier.com

All the contents of the web are in Spanish.

The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.

OFFER AND VALIDITY

In the case of a product on sale, it will always be indicated along with its essential characteristics, the offer price and its validity.

In compliance with current regulations, WE ARE DUKIER SL offers information on all items for sale, their characteristics and prices. However, WE ARE DUKIER SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at any time by the website will be governed by the General Conditions of Contract in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

ESSENTIAL CHARACTERISTICS OF THE PRODUCTS

The products offered in our online store include a photograph and its essential characteristics, this is the information obtained from the manufacturer. The color of the product, observable in the photograph is not binding. The same is identified in the characteristics.

GUARANTEE

All the products offered on the website enjoy the commercial guarantee of the supplier thereof. WE ARE DUKIER SL has an after-sales service, while the guarantee is in force, the customer may execute it by contacting the WE ARE DUKIER SL establishment, the after-sales service, by email at info@dukier.com or at the points established by the customer. own provider. In case of doubt, you can contact the customer service phone or by email info@dukier.com

Like all accessories for humans, dog accessories are subject to wear and tear, and it is the owner's responsibility to monitor their condition to ensure their dog can wear them safely. If a product shows signs of wear or breakage, it should not be used on the dog.

Dukier accessories are suitable for most dogs and for everyday use. However, if the dog has behavioral problems or pulls excessively on them, our accessories will have a reduced lifespan. We will not refund or replace accessories that have been misused or damaged by the dog.

It is the customer's/owner's responsibility to ensure that the accessory is suitable for their dog, ensuring that the product fits correctly and does not cause any discomfort to the dog. We are not responsible for any discomfort the harness may cause the dog due to reasons unrelated to the product, such as allergies, improper sizing, and the product having been used, etc.

PRICES

All products indicate the sale price in Euros and include Value Added Tax VAT.

If any other tax were applicable, this would be indicated.

SHIPPING COSTS

WE ARE DUKIER SL makes shipments international shipping costs will depend on the shipping method selected.

Shipping costs include transport, insurance and customs clearance at origin. For deliveries in countries outside the European Union, customs expenses at destination or other taxes (tariffs) are not included; It will be the recipient who will have to pay them in cash in order to receive the merchandise.

The recipient will be responsible for all import expenses and taxes generated at the customs office of destination, whether the merchandise is delivered or not.

We will try to send the order in the shortest possible time, but the receiver must take into account the provisions of the country of destination for the importation of the requested items, since WE ARE DUKIER SL has no responsibility for them. Neither will WE ARE DUKIER SL be attributable to the effects produced by strikes, armed conflicts or other circumstances beyond its control.

WE ARE DUKIER SL will not be responsible for delays in customs clearance or if the local authorities decide to confiscate any element contained in a shipment.

ORDER DELIVERY

Once the Shipping Confirmation has been sent, the Product will be delivered to the address indicated by the user when placing the Order within approximately one to three (1-3) working days from when they leave the WE ARE DUKIER warehouse. SL and from three to ten (3-10) working days for Islands, Ceuta and Melilla.

WE ARE DUKIER SL does not assume any responsibility when the delivery of the Product does not take place as a result of the data provided by the User being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the shipping company, assigned for this purpose, such as the absence of the User or the retention of the Product in Customs.

Delivery times are approximate, although WE ARE DUKIER SL tries to adjust to them.

METHODS OF PAYMENT AND EXECUTION OF THE ORDER

The customer may pay the amount of his order by choosing any of the following ways. During the purchase process you must indicate your choice:

- VISA, VISA or MASTERCARD CREDIT or DEBIT card

All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard security technology SSL (Secure Sockets Layer). All the information that you transmit to us travels encrypted through the network.

Likewise, the data on your credit card are entered directly on the bank's page, in the POS (Bank Point of Sale Terminal) and are not entered or registered in any WE ARE DUKIER SL server.

When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card. MASTERCARD, thus offering more guarantees about the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been charged fraudulently or improperly using the number of a payment card, its owner may demand the immediate cancellation of the charge. In such a case, the corresponding debit and repayment entries in the accounts of the provider and the owner will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the refund requirement was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, that will be obliged to WE ARE DUKIER SL to compensate for the damages caused as a result of said cancellation.

-Paypal

It allows you to send payments on the Internet in a safe and comfortable way. PayPal's network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. Paypal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information on Paypal. http://www.paypal.com.

WE ARE DUKIER SL undertakes to deliver the order within a maximum of 30 days, starting from the day following the order.

The availability of the products offered by WE ARE DUKIER SL may vary depending on customer demand. Although WE ARE DUKIER SL periodically updates the stock, the product requested by the customer could be out of stock at that time. In case of non-execution due to unavailability, WE ARE DUKIER SL will notify the client, by means of an email, as soon as it becomes aware of this situation. The period of this communication will not exceed in any case the maximum term of 30 days. WE ARE DUKIER SL will be able to give the double option of: supplying the client without a price increase, a product with similar characteristics or of superior quality, or except for justified and demonstrable reasons by WE ARE DUKIER SL within this same period, paying the sums paid by the canceled order. In the event that WE ARE DUKIER SL does not make this payment within the indicated period, the buyer may claim to be paid double the amount owed, without prejudice to his right to be compensated.

RIGHT OF WITHDRAWAL, RETURNS AND CLAIMS

The buyer will have a minimum period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons.

The exercise of the right of withdrawal must be made by notification by telephone to +34 651 695 945, by sending an email to info@dukier.com, sending your letter to our postal address C/ LOPEZ de HOYOS 135 6B 28002, MADRID, or either through the withdrawal form.

According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, the supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.

- Return

WE ARE DUKIER SL will not be responsible for collecting the product.

WE ARE DUKIER SL will not be responsible for the costs of the return.

WE ARE DUKIER SL will not be responsible for the return or loss of the order if it is not returned by certified shipping.

In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid transport problems, the product must be sent by certified shipping, sending us the tracking number of the return to our email info@dukier.com to have your shipment located, please ensure that the package is properly protected and sealed. Once received, we will check its status. As soon as we verify that both the item(s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid for the products purchased. In no case will the amount paid for "Shipping" be refunded.

- Payment refund

- Return of the defective product.

In the event that the product is not in good condition and the causes attributable to it are not a consequence of the customer, the customer will have the right to return the product, informing WE ARE DUKIER SL of the reason for the return through any of the the means provided in these contracting conditions, and at no cost to the client. This return due to a defect or poor condition of the product will not be considered a right of withdrawal.

WE ARE DUKIER SL undertakes to assume the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale.

If the client wishes to file a claim, you can do it via email info@dukier.com.

JURISDICTION

Likewise, WE ARE DUKIER SL reserves the right to present civil or criminal actions that it deems appropriate for the improper use of its website and content or for the breach of these conditions.

The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. WE ARE DUKIER SL is domiciled in MADRID, Spain.

Returns

The return period for these products will be 14 calendar days from the date of receipt of the order. In order to be returned, the product must be in perfect condition (unused) and keep its original packaging. In any case, when requesting a return, only the final amount paid for the product will be refunded, excluding the amount paid for "Shipping".

Products with discount on their original price

Products with a discount on their original price are all those products purchased with discount codes, with a catalog discount on their original price during the period of time indicated above.

During specific times when a campaign or promotion is active, only one promotion or discount per order can be applied, unless it is specifically stated that this promotion or code can be combined with other active promotions or discounts."