Frequently Asked Questions

Dukier is much more than an online pet accessories store. We specialize in offering unique and high-quality products, from harnesses and collars to leashes with original prints and a design that makes a difference. We know that questions may arise when shopping, so we have gathered the most frequently asked questions to help you. We answer them all here! 👇🏻

Products: Guide to Choose the Best for Your Pet

The key to choosing the right size is to measure your dog, focusing on the chest and neck circumference. Remember, every pet is different, even within the same breed or weight.

On our website, you'll find a chart with all the measurements for each size and model, along with a detailed guide to help you measure your furry friend accurately. Click here and make sure to get it right!

Choosing the perfect harness for your pet can make the difference between a comfortable walk and an uncomfortable experience. Here are some tips:

If you still have questions, contact us. We're here to help you choose the best for your furry companion!

Shipping: Everything You Need to Know About Timelines and Processes

Delivery time varies depending on your location:

  • Peninsula (Spain and Portugal): 24 to 48 hours.
  • Canary Islands: Up to 7 business days.
  • International Orders: 7 to 15 days.

Additionally, add 1 day for order preparation. During peak seasons, like special promotions or Christmas, delivery times may be slightly longer. We recommend placing your orders in advance!

Returns and Exchanges: Easy and Secure Process

You have 30 business days from the receipt of your order to make any exchange or return.

Yes! In the Peninsula, the first size exchange is completely free.

It's very simple:

  1. Write to us at info@dukier.com with your order number and the details of your exchange or return.

We will send you instructions to complete the process. For more information, check our exchange and return policy here.

Payments: Secure and Convenient Options

We accept multiple payment methods for your convenience:

  • Debit/Credit Cards: Visa, Mastercard, and American Express.
  • PayPal
  • Apple Pay
  • MB Way
  • Bizum

Of course! Our website has SSL security certificates, ensuring that all your data is protected. Additionally, we do not store your information; it is sent encrypted to the payment platforms for secure transaction processing.

You can apply your discount code during the checkout process. Click on "complete order" and you will see a field to enter your code before confirming your purchase.

The Dukier Touch: Unique Designs for Your Pet

At Dukier, we know your dog is unique, and their accessories should reflect their personality. That's why all of our products combine comfort, functionality, and style with original prints that make them stand out. From collars to leashes and harnesses, every detail is designed for both you and your furry friend to enjoy every walk with maximum style.

Contact and Support: Always Close to You

If you have any other questions or need further assistance, feel free to email us at info@dukier.com. Our team will be happy to assist you.

At Dukier, we care about providing you with the best experience, from when you place your order to when you see your pet happy and comfortable with their new accessories. Thank you for trusting us! 🐾